Our Customers
3 travel trailers...3 years. ..each year trading in and upgrading to a new trailer with different features for our family. Paul has been outstanding in his sales manner ...it’s always a pleasure dealing with him ...we never felt overpowered with sales tactics...we are impressed with his comprehensive knowledge of the travel trailers ...Alex and his Service Team provide tremendous support...Jim who did the demo and installed the sway bar system this week did a great job. Mr. Hiemstra can be very proud of his Team.... they embody the spirit of customer focus, sales and service satisfaction ..it’s truly a "one stop shopping experience at Hiemstra's"...We will continue to recommend Hiemstra Trailer Sales, specifically telling folk to “call Hiemstra's and ask for Paul”. - Helen
The team of Aya and Dar were absolutely amazing to help me feel more comfortable when I purchased my 2025 Jayco Swift 20T on Tuesday March 25,2025.
As a 72 year old recent widow..my wish is to open a new door on the rest of my life.
Hesitation on the inner working of this machine were made signifigantly less after the 2 hour walkabout around the entire machine with these 2 wonderful people.
Asking many question about everything from electrical to cosmetic were answered easily , no such thing as a dumb question!
And to Brandon,-Delivery Coordinator- massive thankyou for the fridge reconfiguration... small thing but made my day!
And the Welcome sign.. bonus.
All in all an amazing experience to deal with the Jayco team.. if lucky enough to have dealings with these people you will be very pleased.
Thankyou all! - LINDA from Kemptville, ON
we had an emergency brake issue on oir trailer and these guys stepped up and went over and above to help us right away and get on our way. It was so wonderful of them to go get the parts and fix it within an hour. Pricing was reasonable and they did nt sell us anything we didnt require. It was getting late in the afternoon and they stayed to complete the job. The young tech helper was an asset as well. We would highly recommend them for their service and their professionalism as well. - Richard from ON
This is our first purchase larger than a tent trailer. From Sales to the Service Dept, outstanding and knowledgeable staff. Our pick up walk around fully explained and all questions answered...one-stop shop. Will continue to have our trailer serviced at Heimstra. Would highly recommend!
Paul & Robin - Robin from London, ON
Neil and his wife made this experience absolutley wonderful! I couldn't be more pleased! - Melanie from Cobden, ON
Everything was great! Very friendly and always had any answers we needed, Rodney was amazing to deal with would recommend!!! - Virginia from Belnan, NS
Nicole went above and beyond with her customer service. I purchased a trailer for my dad who lives in Nova Scotia and I live in Ontario. She helped me significantly with the finances and into evening hours and the time difference to accommodate my work schedule and answer every question I had in a timely manner. She went above and beyond what I consider to be excellent customer service. - Chantal from Ottawa, ON
Best Service I have had from Original Sale to after purchase support , always attentive to my needs delivering a solid product backing up what they sell. Highly reccomend! - Jamie
So far very impressed on the pre purchase negotiations and very helpful sales and financial Dept staff. Returning in a few days to seal the deal. Will report again immediately after purchase. - Adam
Fantastic service.. these guys clearly understand the value of good customer service! Before and after the sale! Would highly recommend to anyone! - Andre
Knowledgeable and friendly staff. Great service. - Steven
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